Customer Service Hours: 8:00am - 4:00pm (Central Time) Monday-Friday
COVID19 update from Fedex & UPS
- The COVID-19 outbreak has disrupted supply chains around the world. They are continuing to operate in impacted areas as local conditions and restrictions allow.
- Both companies have suspended their money-back guarantees for all packages until further notice.
- They have suspended Signature Required for most shipments.
FREE Shipping Policy on Orders
- Free Shipping is available to addresses in the contiguous 48 U.S. states for orders $99 or more.
- With free shipping, your order will be delivered by Fedex Ground or USPS Priority Mail.
- Free Shipping with typically arrives in 1-3 business days.
- Expedited Shipping does not qualify for free shipping.
- Free shipping qualifies for in stock items that can be ordered from the site only, Drop ships may incur a shipping fee based on the supplier restrictions.
- Prior purchases and returns are excluded.
All shipments are F.O.B. Cedar Rapids IA, 52404. Small items (under 150 pounds) will be shipped by ground service or express service if purchased. Larger items will be shipped by truck freight. We do not ship C.O.D. orders, all orders must be prepaid before shipment occurs. All orders must include a complete shipping address and phone number.
Shipping charges quoted online are estimates, based on ground service shipping within the continental U.S. Orders shipping to Alaska, Hawaii, Puerto Rico. Most countries are open to shipping quotes online, but if you cannot access a quote online, please contact us.
All in-stock items are shipped the same business day if ordered by 4pm CDT. If we do not show stock on an item, we may have it in one of our other warehouses we can drop ship from usually within 1-2 days. Please call or email us for any items not in stock that you would like us to check stock on.
All express orders placed before 4pm CDT will be shipped the same day. Times in transit are calculated in business days. Business days are Monday through Friday. Normal express deliveries are not made on Saturday and Sunday unless specified at checkout.
We do offer upgraded Saturday Delivery services, be sure to select the appropriate option at checkout if you require a Saturday delivery.
Larger items may be shipped by truck freight.
Truck freight is tailgate only; you must have someone available to assist with unloading.
If you are not at home at the agreed time of delivery, you may be charged a re-delivery fee equal to your shipping charge.
International and APO/FPO, AK, HI, PR deliveries
Freight fees vary based on rate variances and items ordered
Your international order must include a phone number
Value-added taxes and duty charges are the responsibility of the customer
Damaged / shorted shipments
If you receive a damaged package, you may refuse delivery or contact customer service at 1-888-382-2953 or email email@example.com within two days of receipt.
Regarding damage claims:
Please be prepared to describe the damage and provide photographs
Keep the package and parts in the same condition as they arrived
The carrier may request a physical inspection of the package
The carrier will void your claim if you do not have the packaging
All carrier damage claims must be filed within five days of receiving the products
Return Policy: Frequently Asked Questions
What happens if I do not receive my entire order or it is incorrect?
Please inspect your package upon receipt and make certain all parts are accounted for and match the invoice. If you feel you have been shorted a part in your order or you receive an incorrect part you must report it to us within 48 hours of receipt of package. We will send out the shortage or correct part to you as soon possible to fulfill your order. Damaged parts must be reported within 48 hours as well to be eligible for replacement.
Can I return a part that I purchased from your website?
When making a return on a purchase from our website, please use our Returns Center portal to process a return. All tools are considered non-returnable. No returns will be accepted without an RMA number which can be obtained through our Returns Center : https://dtatrack.myreturnscenter.com/
What is a RMA number?
A Return Merchandise Authorization number is assigned specifically to your return and is used for internal tracking purposes.
Are there limitations on items that can be returned?
Special order items and tools are non-returnable but all other items may be returned within 30 days of the customer receiving their package. All sales are final after 30 days. The product must be new and in salable condition and cannot be returned if the part was installed, or modified. Credit cannot be issued if the part has been installed, misused, or in unsalable condition. Original packaging must be returned with your part to receive full credit. Unacceptable returns will be sent back to the customer on request at the customer's expense.
How soon can I expect my refund for my returned part?
Your refund will normally be issued within 48 hours of receipt and inspection of the returned item(s). Once issued, a refund can take 48-72 business hours to reflect depending on your bank. We'll notify you via e-mail of your refund once we've received and processed the returned item(s). Your credit will be issued against the original credit card or PayPal account which was provided to us at the time you placed the order.
Can International orders be returned?
Yes, International orders may be returned. All return shipping fees are the responsibility of the customer and all International orders must be received within 30 days of the customer receiving the package.
**No COD or freight-collect shipments will be accepted. Credit will be issued for merchandise only - no refunds on shipping charges. Drivetrain America is not responsible for any return packages lost or damaged during return shipping.