DRIVETRAIN AMERICA, LLC (referred to further as “DRIVETRAIN AMERICA,” “we,” “our” and “us”) is the sole owner and operator of the Web site located at www.DRIVETRAINAMERICA.com. This privacy statement applies only to information collected by this Web site. It also describes the choices available to you regarding our use of your personally identifiable information and how you can access and update this information.
Personally Identifiable Information Collection and Use
We collect personally identifiable information from our users at several different points on our Web site. For example, we collect the email addresses of those who wish to receive our newsletters, contact information (such as name, mailing address, phone number and email address) when users create accounts, contact information when users ask questions or provide comments through the site (such as through the Live Chat feature or the Contact Us page) and shipping and payment information (e.g., credit card number, shipping and billing address) when users purchase goods through this site.
We will retain your information for as long as your account is active, as needed to provide you services, as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use both session ID cookies and persistent cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser while a persistent cookie remains on your hard drive for an extended period of time. We set a persistent cookie to enable the use of our shopping cart feature. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.
We link the information we store in cookies to your name and password so you don’t have to enter them more than once.
Third Party Cookies
Clear Gifs (Web Beacons/Web Bugs)
We and our third party web analytics partners employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-out.”
We use local shared objects, also known as Flash cookies, to store your preferences such as volume control or high game score, or display content based upon what you view on our site to personalize your visit. Third Parties, with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information.
Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#117118
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each communication or by emailing us at firstname.lastname@example.org.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by emailing us at email@example.com
Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
Information Sharing and Disclosure
We share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.
We use third parties such as a shipping company to fulfill orders, a credit card processing company to bill you for goods, an email service provider to send out emails on our behalf and a “Live Chat” provider to assist you if you have questions while using our site or regarding your order. When you sign up for our newsletters or purchase parts, we will share your name, email address, shipping address, billing information and address as necessary for the third party to provide that service. These companies are authorized to use your personally identifiable information only as necessary to provide these services to us.
We may also disclose your personally identifiable information; as required by law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
If DRIVETRAIN AMERICA is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by DRIVETRAIN AMERICA, such as our publicly available blog. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
Social Media Widgets
Our Web site offers publicly accessible blogs or community forums. You should be aware that any personally identifiable information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personally identifiable information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com.
We may provide you the opportunity to participate in surveys on our site. If you participate, we will request certain personally identifiable information from you, such as your name and email address. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information.
We use this information to email you a coupon for completing the survey.
We use a third party service provider to conduct these surveys; that company is prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a survey with other third parties unless we give you prior notice and choice.
The security of your personally identifiable information is important to us. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
Updating, Correcting, Deactivating or Deleting Information
Upon request we provide site visitors with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them.
We also offer visitors the ability to have inaccuracies corrected in contact information and transaction information. If you wish to update or correct your information, cancel your account, request the deletion of your information or request that we no longer use your information to provide you services contact us at support@DRIVETRAIN AMERICA.com. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.