- Shipping & Returns
Shipping & Returns
Customer Service Hours: 8:00AM - 5:00PM CST Monday-Friday
We are a stocking warehouse with updates to our inventory every half an hour. If you purchase an item from our site, we guarantee to ship it out the same day (Monday - Friday) you order by 5pm CST. If the order is received after 5pm CST, the order will ship out the next business day.
If you need bulk pricing on an item, or need to order something we show insufficent stock on, please contact us at the phone number or email shown above.
Ground shipping maps can be found below from our warehouse showing time in transit. We can ship Fedex Ground from our location anywhere in the contigous 48 US states (with exceptions shown in green) in 3 business days. Next Day Air and 2nd Day Air shipments always arrive on the following business day or second business day and will not be delivered on Saturdays or Sundays. Please refer to Fedex and UPS service guides for further details:
Return Policy: Frequently Asked Questions
What happens if I do not receive my enitre order or it is incorrect?
Please inspect your package upon receipt and make certain all parts are accounted for and match the invoice. If you feel you have been shorted a part in your order or you receive an incorrect part you must report it to us within 48 hours of receipt of package. We will send out the shortage or correct part to you as soon possible to fufill your order. Damaged parts must be reported within 48 hours as well to be eligible for replacement.
Can I return a part that I purchased from your website?
We would be more than happy to assist you with your return! All returns must be assigned a "Return Goods Authorization" and that can be obtained by contacting firstname.lastname@example.org. You will receive a Return Goods Authorization number, along with return instructions, via email within 24 hours or the next business day if the request is received on a weekend.
What is a Return Goods Authorization number?
A Return Goods Authorization Number is assigned specifically to your return and is used for internal tracking purposes.
Are there limitations on items that can be returned?
Special order items are non-returnable but all other items may be returned within 30 days of the customer receiving their package. All sales are final after 30 days. The product must be new and in salable condition and cannot be returned if the part was installed, or modified. Credit cannot be issued if the part has been installed, misused, or in unsalable condition. Unacceptable returns will be sent back to the customer on request at the customer's expense.
How soon can I expect my refund for my returned part?
Your refund will be issued within 48 hours of receipt and inspection of the returned item(s). Once issued, a refund can take 48-72 business hours to reflect depending on your bank. We'll notify you via e-mail of your refund once we've received and processed the returned item(s). Your credit will be issued against the original credit card or PayPal account which was provided to us at the time you placed the order.
Can International orders be returned?
Yes, International orders may be returned. All return shipping fees are the responsibility of the customer and all International orders must be received within 30 days of the customer receiving the package.
**No COD or freight-collect shipments will be accepted. Credit will be issued for merchandise only - no refunds on shipping charges. Drivetrain America is not responsible for any return packages lost or damaged during shipping.